Shipping policy

1. Shipping Coverage

ToolsPro.pk currently offers delivery services across Pakistan, subject to courier service availability at the customer's provided address.

We work with third-party courier and delivery partners to deliver orders to customers.

2. Delivery Time

Under normal circumstances, orders are expected to be delivered within 4–5 working days after successful order confirmation.

Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated according to the applicable courier company's rules and pricing structure.

The final shipping cost may vary depending on factors including:

  • Parcel weight
  • Parcel dimensions / volumetric weight
  • Delivery location
  • Courier service and applicable courier rates
  • Any additional charges applicable under the courier's policies

For certain products or locations, additional shipping charges may apply due to the size, weight, or special handling requirements of the parcel.

Where applicable, the customer will be informed of the shipping charges before dispatch.

4. Order Confirmation

After an order is placed, our representative may contact the customer through phone or WhatsApp to confirm the order.

An order is considered confirmed only after successful confirmation by our representative.

Once an order has been confirmed and dispatched/prepared for shipment, cancellation may not be accepted. If a customer cancels a confirmed order, refuses delivery, or causes the parcel to be returned, the customer may be required to pay the applicable outbound and/or return shipping charges.

5. Open Parcel Before Payment

ToolsPro.pk offers an Open Parcel Before Payment facility where available.

At the time of delivery, the customer may open and visually inspect the parcel in the presence of the courier rider before making the remaining payment.

The applicable Rs. 100 inspection/open-parcel amount is payable as required.

The inspection is intended to allow the customer to verify that the parcel contains the expected product and to check for obvious damage or incorrect items.

The customer must complete the remaining payment immediately after the inspection.

6. What Cannot Be Done During Open Parcel Inspection

Open Parcel Before Payment does not mean that the customer can fully test, install, operate, assemble, or use the product before payment.

The product should remain in substantially the same condition in which it was delivered.

Any eligible replacement claim for a damaged or incorrect product will be handled according to our Replacement Policy.

7. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur because of circumstances outside our control, including:

  • Extreme weather
  • Heavy rain
  • Flooding
  • Fog or poor visibility
  • Road closures
  • Natural disasters
  • Public emergencies
  • Transportation disruptions
  • Courier operational issues
  • Strikes or unforeseen events
  • Other circumstances affecting the courier network

In such situations, the estimated delivery time may be extended.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If a parcel cannot be delivered because of an incorrect, incomplete, or invalid address, or because the customer is unavailable/refuses delivery, additional shipping or return shipping charges may apply.

Any reshipment may require payment of applicable shipping charges before the order is dispatched again.

9. Unreachable Customer

If the courier is unable to contact the customer after reasonable delivery attempts because the customer is unavailable, unreachable, or does not respond to calls/messages, the parcel may be returned to the sender.

Any applicable return or reshipping charges may be charged to the customer.

10. Delivery to Remote Areas

Delivery to remote, rural, or otherwise difficult-to-service areas may take additional time and may be subject to additional charges depending on the courier's serviceability and pricing rules.

11. Multiple Products in One Order

If an order contains multiple products, ToolsPro.pk may ship the products together or separately depending on product availability, parcel size, weight, and courier requirements.

Shipping charges, where applicable, may be determined accordingly.

12. Damaged or Incorrect Parcel

If you receive a parcel that appears damaged, opened, tampered with, or contains an incorrect product, please report the issue immediately according to our Replacement Policy.

Where possible, the issue should be identified during the Open Parcel inspection in the presence of the courier rider.

13. Delivery Confirmation

Once the parcel has been delivered and the customer has completed the required payment, the order will be considered delivered.

Customers are advised to keep their order information, payment confirmation, and any relevant communication until the order has been successfully completed.